Terms of Service

1. Agreement to these terms

By accessing higherstandardcoaching.online, booking a session, purchasing a program or otherwise engaging the services of Higher Standard Coaching Pty Ltd (“we”, “us” or “our”), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.

2. Who we are

Higher Standard Coaching Pty Ltd (ABN 93 702 763 095) is a health and wellness coaching business based in Melbourne VIC, Australia. We provide one-on-one coaching, group programs and online coaching covering mindset, habits, movement, nutrition guidance and general lifestyle support.

3. Our services

Our current service offerings are described on our Services page. The specific scope, duration, inclusions and fees applicable to your engagement will be confirmed in writing (by email) before commencement. Any custom proposals or quotes we issue form part of the agreement between you and us.

4. Health disclaimer — coaching is not medical advice

Health and wellness coaching is not a substitute for professional medical advice, diagnosis or treatment. We are not medical practitioners, dietitians, physiotherapists or psychologists, and nothing we provide should be interpreted as medical advice.

• You should consult your general practitioner or other qualified health professional before beginning any new exercise, nutrition or lifestyle program, particularly if you have a pre-existing medical condition, are pregnant or are taking medication.
• You agree to disclose relevant health conditions, injuries and medications to us before commencing coaching so we can provide appropriate guidance or refer you elsewhere.
• You agree to stop any activity immediately if you experience pain, dizziness, shortness of breath or other concerning symptoms and to seek appropriate medical care.

5. Eligibility

You must be at least 18 years of age to engage our services directly. Coaching for persons under 18 requires the consent and involvement of a parent or legal guardian, who must accept these terms on the minor’s behalf.

6. Bookings and appointments

Appointments may be requested via our Contact page or our Quote page. A booking is only confirmed once we have sent you a written confirmation by email. Session times may be offered in person in Melbourne VIC or online, as agreed in advance.

7. Fees and payment

• All prices are quoted in Australian dollars (AUD) and include GST where applicable.
• Payment is due in advance of each session or program commencement unless we agree otherwise in writing.
• Program packages and payment plans, if offered, will be set out in your written proposal.
• We may update our published prices from time to time; the price applicable to your engagement is the price confirmed at the time of booking.

8. Cancellations, rescheduling and lateness

• We ask for at least 24 hours’ notice to cancel or reschedule a session. Cancellations with less than 24 hours’ notice may result in the session fee being forfeited.
• If we need to cancel or reschedule, we will offer you a mutually suitable alternative time or a refund of any fees paid for the affected session.
• If you arrive late to a session, the session will still end at the scheduled time, and the full fee remains payable.

9. Australian Consumer Law — your consumer guarantees

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law being Schedule 2 of the Competition and Consumer Act 2010 (Cth), or any other applicable law that cannot be excluded.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that services will be provided with due care and skill, will be reasonably fit for any purpose you have made known to us, and will be supplied within a reasonable time. If we breach a consumer guarantee, you may be entitled to a remedy such as a resupply of the services or a refund, to the extent required by law.

10. Refunds

If you believe a service has not met the consumer guarantees described above, or if you wish to request a refund for any other reason, please contact us at ceo@higherstandardcoaching.online with details of your booking. We will assess your request promptly and in accordance with our obligations under the Australian Consumer Law.

11. Results and expectations

Coaching is a collaborative process. While we bring professional experience, structured programs and genuine commitment to every engagement, individual results vary and depend on factors including your personal circumstances, health status, consistency and effort. We do not guarantee any specific outcome, and any examples or case studies shared are illustrative only.

12. Your responsibilities

As a client, you agree to:

• Provide accurate and complete information about your health, goals and circumstances;
• Attend sessions prepared and on time, and complete agreed actions between sessions;
• Treat our coaches and staff, and any other participants in group programs, with courtesy and respect;
• Use any materials, plans or resources we provide for your personal use only.

We reserve the right to suspend or end an engagement, without refund of sessions already delivered, if a client’s conduct is abusive, unsafe or otherwise inconsistent with a productive coaching relationship.

13. Confidentiality and privacy

We treat what you share in coaching sessions with discretion and confidence. Information shared during sessions will only be used to support your coaching, or disclosed where required by law or where there is a serious risk to health or safety. For details on how we collect, use and protect your personal information, please read our Privacy Policy.

14. Intellectual property

All program materials, workout and habit plans, worksheets, guides, videos and website content we provide remain our intellectual property or the property of our licensors. We grant you a personal, non-exclusive, non-transferable licence to use these materials for your own coaching journey. You may not reproduce, distribute or commercialise our materials without our prior written consent.

15. Limitation of liability

To the fullest extent permitted by law, our liability to you for any claim arising out of or in connection with these terms or our services is limited, at our option, to resupplying the relevant services or paying the cost of resupplying them.

Nothing in this clause limits or excludes any liability that cannot lawfully be limited or excluded, including liability arising from breach of the consumer guarantees under the Australian Consumer Law, or liability for death or personal injury caused by negligence.

16. Suspension and termination

Either party may end an ongoing coaching engagement by giving written notice. Where a program package has been paid in advance and sessions remain undelivered, we will provide a pro-rata refund for undelivered sessions, subject to any amounts properly payable for services already rendered.

17. Changes to these terms

We may update these Terms of Service from time to time. The current version will always be published on this page with an updated date. Material changes affecting an active engagement will be communicated to affected clients by email before taking effect.

18. Governing law

These terms are governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Victoria.

19. Contact us

Questions about these terms, bookings or refunds can be directed to:

Higher Standard Coaching Pty Ltd
ABN 93 702 763 095
Melbourne VIC, Australia
Email: ceo@higherstandardcoaching.online
Website: higherstandardcoaching.online